Front Office Rocks
frontofficerocks.comFront Office Rocks provides online training specifically for dental front office teams. Their platform includes video courses on phone skills, scheduling, insurance verification, treatment presentation, and patient communication. Founded by Laura Hatch, it focuses on the administrative side of dental practice management.
Community Reviews(31)
Reviews are sourced from publicly available third-party platforms and are shown here in shortened form for reference. Please view the original source for full context.
Best training staff loves
"Best training we have ever participated in! Staff loves"
Read Full Review at SourceTurned novice into rock-star
"You guys were amazing!!!! I hired someone who knew absolutely nothing about dentistry, teeth, or insurance and you turned her into a rock-star."
Read Full Review at SourceLighthearted integrative training
"a lighthearted but highly integrative way to streamline office operations."
Read Full Review at SourceFantastic practical advice
"fantastic, with practical advice that can be applied in real-world scenarios."
Read Full Review at SourceLaura Nelson is amazing speaker
Have attended many lectures by Front Office Rocks and speaker Laura Nelson is amazing. She is a very informative, knowledgeable and engaging speaker, who knows ...
Read Full Review at SourceTurned novice hire into rock-star
You guys were amazing!!!! I hired someone who knew absolutely nothing about dentistry, teeth, or insurance and you turned her into a rock-star. She watched your videos diligently, did well on all of t
Read Full Review at SourceLaura is the best speaker and trainer
Laura is the best! I’ve known her as a Front Office Rocks user, and as a fellow speaker for Practice on Fire. Her presentation was a huge hit with our attendees. They loved her material of course, but
Read Full Review at SourceModerate aggregate rating on Dental Coaching Reviews
Front Office Rocks received an average rating of 3.0 out of 5 stars based on two honest reviews from dental professionals.
Read Full Review at SourceInspired and motivated by Los Angeles session
Part of my team attended the Los Angeles session today and I find myself inspired and motivated to implement new ideas and systems into our practice.
Read Full Review at SourceLaura Nelson is an amazing speaker
Have attended many lectures by Front Office Rocks and speaker Laura Nelson is amazing. She is a very informative, knowledgeable and engaging speaker.
Read Full Review at SourceAmazing training highly recommended
Amazing training! Would highly recommend her online material or her in-person training. All is a must!
Read Full Review at SourceHighly recommended by colleague
I have been using FOR for about a month now. It was highly recommended by a colleague and they were right.
Read Full Review at SourceTransformed new hire into rock-star employee
I hired someone who knew absolutely nothing about dentistry, teeth, or insurance and you turned her into a rock-star.
Read Full Review at SourceThanks to Laura and her team!
Thanks to Laura and her team!
Read Full Review on RedditHighly recommend FOR
Highly recommend FOR! Virtual training doesn't get any better than this!!
Read Full Review at SourceImproves team synchronization and collaboration
Front Office Rocks trains the front office staff, but we are so much more. We bring teams together and synchronize the office.
Read Full Review at SourceStructured curriculum solved training inconsistency
Before this, training was ad-hoc and inconsistent. Now I have a structured curriculum I can assign to new hires. Laura Hatch is fantastic.
Read Full Review at SourceCannot recommend enough, Laura Nelson amazing
I really can't recommend it enough. Have attended many lectures by Front Office Rocks and speaker Laura Nelson is amazing.
Read Full Review at SourceMorning huddles implementation appreciated
We are all coming together in the morning to have the important conversations about the day and the patients coming in that day
Read Full Review at SourceImportance of regular employee feedback
First, it's really important that you have regular conversations and provide feedback to your employees. These regular communications will help them when everything comes up at once and you expect...
Read Full Review on RedditSpot-on videos for new employee training
i'm lucky enough to be the newest employee at scripps rock dental and i've been using laura's front office rocks videos um to pretty much take myself through the learning process and training process...
Read Full Review at SourceGood basics but my team stopped using it after 2 months
I bought Front Office Rocks hoping it would solve our front desk training problems. The content is solid and Laura is great, but the challenge is actually getting your team to use it consistently....
Read Full Review at SourceExceptional Learning Experience and Accessibility
Front Office Rocks is a true standout in the realm of dental training. As a user, the convenience and accessibility of over 500 comprehensive video courses at my fingertips have been nothing short of...
Read Full Review at SourceStaff loves self-paced training
staff loves that they can work on sessions at their own pace
Read Full Review at SourceSolid content but poor engagement
The content is solid and Laura is great, but the challenge is actually getting your team to use it consistently. The first month was great — everyone was excited about the new training. By month 3,...
Read Full Review at SourceBest training we have ever participated in!
Best training we have ever participated in! Staff loves that they can work on sessions at their own pace. Have used webinars as fodder for many wonderful staff ...
Read Full Review at SourceGame-changer for training new front desk staff
As an office manager responsible for training new front desk staff, Front Office Rocks has been a game-changer. Before this, training was ad-hoc and inconsistent. Now I have a structured curriculum I...
Read Full Review at SourceGood foundation but needs more depth
Front Office Rocks provides a solid foundation in front office team training principles. I appreciated the structured curriculum and the peer learning opportunities. My main criticism is that the...
Best CE investment I have made
I have attended multiple Front Office Rocks programs focused on front office team training and each time I walk away with actionable strategies. The presenters genuinely care about your success. Last...
I have been using FOR for about a month now
I have been using FOR for about a month now. It was highly recommended by a colleague and they were right. The system has been allowing me to update my office procedures and protocols and then train...
Read Full Review at SourceOverpriced for what you get
I expected Front Office Rocks to deliver more concrete ROI on their front office team training program. After 6 months I could not point to specific improvements that justified the investment. The...