Front Office Rocks

Front Office Rocks provides online training specifically for dental front office teams. Their platform includes video courses on phone skills, scheduling, insurance verification, treatment presentation, and patient communication. Founded by Laura Hatch, it focuses on the administrative side of dental practice management.

$199 - $499/monthOngoing subscriptionOnline Video Training

Community Reviews(2)

DrOverIt

Practice Owner·Mar 23, 2026

Good basics but my team stopped using it after 2 months

I bought Front Office Rocks hoping it would solve our front desk training problems. The content is solid and Laura is great, but the challenge is actually getting your team to use it consistently. The first month was great — everyone was excited about the new training. By month 3, nobody was logging in. The platform doesn't have great engagement features or reminders, so it requires management ov...

Pros

✓Good training content for new hires
✓Professional video production
✓Affordable pricing

Cons

✗Poor engagement/reminder features
✗Content too basic for experienced staff
✗Requires management to drive adoption
✗Limited advanced topics

From Reddit

OMManagerVerified

Office Manager·Mar 23, 2026

Best training platform for dental front office teams

As an office manager responsible for training new front desk staff, Front Office Rocks has been a game-changer. Before this, training was ad-hoc and inconsistent. Now I have a structured curriculum I can assign to new hires. Laura Hatch is fantastic — she's been in the trenches and understands the real challenges of front office work. The phone skills training alone has improved our new patient c...

Pros

✓Excellent structured training curriculum
✓Laura Hatch is an authentic, experienced teacher
✓Phone skills training is outstanding
✓Very affordable for teams
✓Easy to assign and track progress

Cons

✗Insurance content could be deeper
✗Some older videos need updating
✗No live coaching option

Direct Review